CANCELLATIONS, RETURNS & EXCHANGES
AOTD does not accept order cancellations or returns for refunds, credits, or exchanges. All sales are final. Please make sure that you have carefully reviewed your order prior to finalising your purchase. For damaged or defective items, please contact us ASAP. If you notice your delivery address was wrong, please contact us immediately so we can change the shipping address on our system.
SHIPPING & DELIVERY
Please refer to the shipping timeline shown on the product page at the time of purchase.
STANDARD DELIVERY
Dispatch: Usually ships within 48 hours.
UK delivery: Usually within a week.
International delivery: Usually 1–2 weeks, depending on destination.
LONGER DELIVERY TIMES
Some products have longer delivery estimates of 7–10 business days within the UK and 2–3 weeks internationally after dispatch. Please check the product page. Any stated dispatch or preorder lead time applies separately.
Delivery times are estimates and may vary by destination. Orders containing a mix of products may arrive in separate shipments, at no additional shipping charge.
TRACKING YOUR ORDER
An order confirmation email will be sent to you via email as soon as your order is placed. Once your order has shipped, a shipment confirmation email with tracking information will be sent to your email. If you did not pay for a tracked service, you will not be able to track it. For obvious reasons we advise against using this method, but we also appreciate international shipping is expensive, hence why we’ve provided the cheaper alternative.
UK SHIPPING
We aim to fulfil orders as soon as possible. Packing times can vary during busy periods. Shipping cost is based off of weight, we do not offer discounted shipping for combined orders. If package/s are undeliverable/unclaimed for any reason and returned to AOTD, we will issue a refund for the price of the item/s only.
INTERNATIONAL SHIPPING
Orders shipped outside of the UK may incur import duties and taxes once your goods reach their destination. Customers are responsible for these charges. AOTD does not provide calculations or estimates in this regard. If package/s are undeliverable/unclaimed for any reason and returned to AOTD, we will issue a refund for the price of the item/s only. Please be aware that goods may be inspected on arrival at port for customs purposes and AOTD cannot guarantee that the packaging of your goods will be free of signs of tampering. If you refuse your package/s based on tariffs or for any reason at all, we are under no obligation to issue a refund. Please note delivery times may vary depending on location, and we do not guarantee these delivery times due to third-party factors beyond our control. We also ask our international customers to kindly provide a telephone number when placing your orders. This will help tremendously in making sure orders are cleared through customs and arrive in your hands in a reasonable time frame.